* As it is international shipping service,delivery time and postage vary from different region. The most efficient courier will be applied (DHL,UPS,FEDEX,EMS,etc.). During the special holiday like Chinese Festival Holiday,National Holiday,the shipping time will be a little longer. * Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer`s responsibility. Please check with your country`s customs office to determine what these additional costs will be before bidding/buying.
Estimated Time From China to USA
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
1. Defective, Damaged or Mis shipped Items Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund. 2. Sizing or Fitting Issues As all of our dresses and clothing is hand-sewn, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. <1> Item is not the size you ordered Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 50% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement. <2> item is the size you ordered but does not fit For Custom-Made Order dresses, if the items do not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re- sizing service. You are responsible for all shipping fees incurred. 3. Color Mismatch The settings of your computer screen may alter the color of the pictures shown. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. 4. Return Process <1> Contact Customer Service within 7 days of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. <2> Once Customer Service has approved your request, please send the item within 5 days and the completed Product Return Form back to us as soon as possible. <3> Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
You can make a payment by Credit Card, Bank Transfer or Moneybookers. Support the following payment methods:
A. If you have any questions or doubts, please contact us the first time. Welcome to email us, and our staff will give you a satisfactory answer. B. Satisfied, please do leave us a positive feedback and 5-star DSR. C. If you are not satisfied with item or service in any circumstances, please do CONTACT US before leaving any feedbacks and low DSR scores or taking any actions and give us a chance to solve the problems for you.